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Tickets Help

Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About the Medieval Torture Museum

What is the Medieval Torture Museum?

The Medieval Torture Museum in Chicago explores the dark history of medieval torture. It features over 100 authentic devices, life-sized wax figures, and interactive exhibits that provide an emotional, educational look into historical practices.

How do I purchase tickets?

Tickets can be purchased online. It’s recommended to book in advance, especially during peak seasons.

Are there discounts or promotions?

Discounts may be available for students, seniors, and through combo offers with local ghost tours. Check for current deals before purchasing.

Can I book group tickets?

Yes, group tickets are available with potential discounts depending on group size. It’s best to arrange these in advance.

What are the hours of operation?

The museum is open Monday to Thursday from 10 AM to 8 PM, and Friday to Sunday from 10 AM to 9 PM. Last check-in is 30 minutes before closing.

Are there guided tours?

Yes, guided tours and audio guides are available, providing deeper insights into the exhibits.

Is parking available?

Parking is available nearby at the Wabash-Randolph Parking Garage, with discounted rates when validated at the museum. Public transport is also convenient.

Are there dining options or amenities?

The museum has a gift shop and café, along with restrooms and accessible spaces.

Is this the venue’s official website?

No. This website offers official tickets to the Medieval Torture Museum but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

The images and videos on this website may contain visual elements that have been created or enhanced using AI technology. They are provided for illustrative purposes only.